Warranty Statement

Vicol Supplies are authorized distributors for the brands whose products we sell.

Further Vicol Supplies has its own in-house service department with trained engineers, so that unlike many on-line retailers are able to provide you our Customer with a complete aftersales service.

All products supplied by The Company, Vicol Supplies, are supplied and provided on the condition that we cannot be held responsible in the event they are used for any other purpose than that specified by the manufacturer.  Failure to follow the manufacturer’s instructions may invalidate the warranty, for example using a vacuum cleaner to vacuum a wet floor.

• “1 years warranty supported by Vicol Supplies” means that the product is supplied with a 12 months manufacturers warranty and any warranty claim within 12 months from the date of purchase is addressed directly to Vicol and would be undertaken by Vicol Supplies,
• “5 years manufacturers warranty” means that the product is supplied with a 60 months manufacturers warranty and any warranty claim within 60 months from the date of purchase is addressed directly to the manufacturer.

Where the warranty is supported directly by the manufacturer to make a warranty claim you need to follow the guidelines supplied with the product from the manufacturer.

Warranty supported by Vicol Supplies

In the event of any issue relating to the product please report the problem to our office at the earliest opportunity, either in writing, to office@vicol.co.uk or by phone on 01462 483821, giving as much detail as possible; Your Name, Address for collection, Model and Serial Number, Date of Purchase and/or Invoice Reference and as full a description of the issue or fault as possible.

We will then arrange for collection of the product from the original delivery address. If a product is being returned from a different address, then a collection charge may be applied, £20 minimum. In the event of such a charge your agreement to the charge will be obtained prior to collection.

The product should be packaged in its original packaging if possible. Where original packaging is not available the product should be packaged securely and appropriately to enable safe transit. The product will be collected by our agents and returned to our service department for assessment.

Upon receipt of the unit, our service engineers will carry out an investigation to identify the faults and the cause of the fault(s). We will contact you, either by telephone or email or by letter, to confirm the findings of our investigation and whether the fault(s) identified are covered by the terms of the warranty.

Where the assessment identifies that the warranty claim is valid then repairs will be completed and the unit delivered back to you without charge. The repairs will be completed as quickly as possible and in the event of any delays due to parts we will keep you advised regularly.

Problems not covered by the warranty

Where the investigation by our service engineers identifies that the fault(s) are not covered by the manufacturer warranty, for example due to improper use of the unit then we will contact you, either by telephone or email or by letter, to confirm the findings of our investigation and the reason why the claim is not upheld.

Vicol Supplies, where possible, will confirm the costs of repair, including parts and service labour and all associated shipping costs, both from and to you. Servicing is charged at £45 excl-vat for the first hour and £39 excl-vat for every hour thereafter. Service hours are charged in quarters. Payment for all such repairs is required prior to commencement of repairs. Upon receipt of payment the repairs shall be completed as quickly as possible.

No repair would be actioned unless agreed with the client. In the event of non-payment for repairs to be completed, the clients unit will be retained by Vicol Supplies. After 30 days from date of the repair invoice being raised and advised to the client, if payment is still outstanding, the unit will be deemed to be the property of Vicol Supplies, and will be scrapped and its salvage value used to settle any costs for collection of the unit from the client and the service labour to undertake the investigation. In the event of potential or actual dispute, Vicol Supplies reserves the right to have the unit investigated independently by the original manufacturer whose findings shall be final with any costs for same being borne by the client.